Placing human values at the core of socio-technical systems development: a project case study Chapter uri icon


  • Socio-technical systems such as software systems play a critical role in modern society. Our societies have rapidly transformed into information societies. At the same time, there is a distinction between system-centred design and human-centred design. Recent studies indicate the challenges concerning system architecture design and usability. Still, software architecture modeling techniques such as the UML are inconsistent with human-centredness. Users are no longer passive consumers but co-designers, co-creators, and content producers of interactive systems. Therefore, human-centred development has become a focus for many systems development ranging from medical devices, business support software to media and learning applications. We report our activities, preliminary findings, and lessons learned from an ongoing project detailing a unified media playout for audiovisual heritage items. Our approach follows the human-centred design methodology described in ISO 9241-210.

publication date

  • September 9, 2019

International Standard Book Number (ISBN) 13

  • 9781450371421

start page

  • 227

end page

  • 230


  • 2