selected publications

• academic article

  • A Tool-Based Framework to Assess and Challenge the Responsiveness of Emergency Call Centers.  IEEE Transactions on Engineering Management.  67:568-581. 2019
  • Impact of the integration of tactical supply chain planning determinants on performance.  Journal of Manufacturing Systems.  38:181-194. 2015
  • A decision support system for robust humanitarian facility location.  Engineering Applications of Artificial Intelligence.  46:326-335. 2015
  • A decision support system for optimising the order fulfilment process.  Production Planning & Control.  23:581-598. 2011
  • An Advanced ATP Decision Support System in Stockout Situations.  IFAC Proceedings Volumes.  41:8345-8350. 2008

• chapter

  • How do the Key Determinants of a Distributed Planning Process Impact on the Performance of a Supply Chain?.  IFIP advances in information and communication technology. 235-242. 2010