selected publications

• academic article

  • Indoor positioning systems provide insight into emergency department systems enabling proposal of designs to improve workflow.  Communications Medicine.  5. 2025
  • A simulation based digital twin approach to assessing the organization of response to emergency calls.  npj Digital Medicine.  7. 2024

• chapter

  • Capacity Planning for Ambulatory Surgeries in Collaborative Network of Hospitals.  IFIP advances in information and communication technology. 575-585. 2023

• conference paper

  • Forecasting Daily Call Arrivals Within an Inbound Call Center.  . 2023
  • Call Center Agent Scheduling Evaluation Using Discrete-Event Simulation: A Decision-Support Tool.  2018 Winter Simulation Conference (WSC). 772-783. 2022
  • Performance Evaluation and Statistical Data Analysis of a Call Center for the Deaf Community.  . 1-6. 2021