selected publications

• academic article

  • Anti-windup-like Compensator Synthesis for Discrete-Time Quantized Control Systems.  IFAC-PapersOnLine.  55:43-48. 2022

• conference paper

  • Forecasting Daily Call Arrivals Within an Inbound Call Center.  . 2023
  • Call Center Agent Scheduling Evaluation Using Discrete-Event Simulation: A Decision-Support Tool.  2018 Winter Simulation Conference (WSC). 772-783. 2022